One verified lead, from enquiry to your hands.
Here is exactly what happens between a customer getting in touch and you deciding whether to take the work.
- STEP 01
A verified enquiry comes in
Customers reach ArborLink by phone (answered by a voice assistant on a local number) or a web form. Before an enquiry is ever distributed it passes through gates: an authority check (is the caller the homeowner, leaseholder or otherwise entitled to commission the work?), a mandatory UK mobile verified as a real mobile line, and an urgency classification (standard or emergency). Customers are encouraged to add photos.
Why it matters: by the time a lead reaches you it is a genuine, contactable enquiry in your area — not a tyre-kicker or a wrong number.
- STEP 02
It reaches eligible operators on WhatsApp
The enquiry is matched to the postcode sectors you cover and offered to eligible in-area operators one at a time, in waves. You receive a WhatsApp message with the job description, the photo count and the postcode sector — and nothing else. No name, no phone number, no full address.
Pre-claim, customer personal details are never exposed. Routing uses the postcode sector (e.g. ST4) only.
- STEP 03
You claim or pass — two taps
Two buttons. Claim takes the job: the lead locks exclusively to you and no other operator can take it. Pass declines it: the queue advances immediately to the next operator, with no penalty to your future priority. Unresponsive operators simply time out so the customer is never left waiting.
Claiming one lead never blocks you from others, and passing never counts against you.
- STEP 04
The customer details unlock
The moment you claim, the full contact details appear — name, mobile, address and full postcode — and you contact the customer directly to arrange a visit, quote and the work itself. The agreement for the works is strictly between you and the customer.
ArborLink is a lead-distribution platform, not a service provider. You quote, you book, you invoice — under your own business.
- STEP 05
Billing and disputes
You are billed only for the leads you claim, collected monthly. If a claimed lead turns out to be a genuine problem, you have a 48-hour window to raise a dispute against a defined set of reasons. Disputes are verified, and where one is upheld your account is credited automatically.
No deposit, no charge for leads you pass, and automatic credit when a dispute is upheld.
See it for your own postcodes.
Request the panel details and we'll walk you through how leads would reach you in your covered area.
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