Terms of use

Effective date: 10 June 2026 · Last reviewed: 10 June 2026 · Version 1.0

Operator: Growwwth Lab Limited, a private limited company incorporated in England and Wales under company number 11873185, having its registered office at 42 Bloom Heights, River Rise Close, London SE8 5FT, operating the ArborLink platform and the ArborLink marketing website (the "Company," "Operator," "we," "our," or "us").

Website: arborlink.uk (the "Site" or "Website")
Contact: partners@arborlink.uk

1. Acceptance and binding effect

Access to, browsing of, or any other form of interaction with the Website constitutes the User's unqualified acceptance of the present Terms of Use, which together with the Privacy Policy and any further notices lawfully posted on the Website form the entire contractual framework regulating the User's relationship with the Operator in respect of the Site. Where a visitor does not agree, in whole or in part, with any provision contained herein, the appropriate course of conduct is to refrain from further use of the Website and to discontinue access immediately.

Continued use, following the publication of an amended version, shall be construed as renewed acceptance of the revised text, in accordance with the procedure described under Section 15 below. The Operator accepts no obligation to procure individual consent for each successive iteration, save where applicable law mandates a more rigorous process of notification, as may occur, by way of illustration, in respect of substantial alterations affecting the User's statutory rights under the Consumer Rights Act 2015.

2. Definitions and rules of interpretation

For the avoidance of any doubt, the following definitions shall apply throughout the present document:

• User: any natural or legal person who accesses the Website, irrespective of the geographical location from which such access originates and irrespective of the technical means employed.
• Content: the totality of text, graphics, logos, photographs, illustrations, source code, structural mark-up, design elements, and any other material made available through the Website.
• ArborLink Platform: the lead-distribution platform operated by the Company, comprising the operator portal accessible to onboarded service partners and the separate customer-facing local brands through which UK-based customers are connected with independent service partners, as further described in Section 5.
• Service Partner: any independent local business engaged through the ArborLink Platform to receive matched customer enquiries; for the avoidance of doubt, no Service Partner is described, listed, or contracted through this Website.
• Applicable Law: the laws of England and Wales, together with such statutory and regulatory instruments of the United Kingdom as may bear upon the operation of the Website and the conduct of the Company, including, without limitation, the UK General Data Protection Regulation, the Data Protection Act 2018, the Privacy and Electronic Communications (EC Directive) Regulations 2003, the Copyright, Designs and Patents Act 1988, the Consumer Rights Act 2015, and the Electronic Commerce (EC Directive) Regulations 2002.

Headings have been inserted for ease of reference only and shall not affect construction. Words importing the singular shall include the plural and vice versa, and references to any statute or statutory provision shall be construed as references to such statute or provision as from time to time amended, consolidated, or re-enacted.

3. Identity of the Operator and corporate information

In compliance with the disclosure obligations imposed by the Companies Act 2006 and by Regulation 6 of the Electronic Commerce (EC Directive) Regulations 2002, the Operator hereby confirms its registered identity as set out at the head of this document. Correspondence may be directed to the registered office address indicated above, or, where preferred, to the electronic address partners@arborlink.uk.

The Operator is registered with the Information Commissioner's Office under registration number ZC152000, as further confirmed within the Privacy Policy. Processing carried out through this Website is of a strictly limited nature, as further described in the Privacy Policy and in Section 10 of the present Terms of Use.

4. Nature and scope of the Website

The Website operates as a static, information-only marketing property for the ArborLink Platform. Its function is confined to the publication of general information concerning ArborLink and the panel through which independent service partners receive matched customer enquiries, addressed principally to prospective service partners and to other business counterparties. No commercial transactions are conducted through the Site, no goods are offered for sale, no services are dispensed online, no user accounts are made available, and no online forms or telematic enquiry channels are deployed. Contact is enabled exclusively through an electronic-mail link directed to the address indicated in Section 3.

By reason of the foregoing, certain regimes which would ordinarily attach to e-commerce properties, including the cancellation regime under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the distance-selling rules, and the requirements of the Consumer Rights Act 2015 in respect of digital content and goods, are not engaged in connection with the Website. Should the Operator at any future point introduce transactional functionality or an online enquiry form, the appropriate consumer-facing disclosures shall be supplemented prior to activation.

5. Intermediary status and express exclusion of service-partner liability

The Operator wishes to draw particular attention to the contents of the present clause, which reflects a fundamental feature of its corporate organisation. Growwwth Lab Limited operates ArborLink, a lead-distribution platform administered through proprietary lead-generation software. Through ArborLink and its customer-facing local brands, the Company acts strictly as an intermediary marketing network and administrative facilitator, charging participating Service Partners a per-lead fee. At no point does the Company receive, hold, transmit, or otherwise handle funds belonging to end-customers, and at no point does the Company assume any role as a service provider in respect of the underlying works, supplies, or professional engagements that may ultimately be performed by a Service Partner.

Upon the transmission of an enquiry from a prospective customer to a matched Service Partner, the contractual relationship in respect of the underlying service is formed exclusively between such customer and such Service Partner. From that moment forward, the Service Partner acts as an independent data controller within the meaning of Article 4(7) of the UK General Data Protection Regulation, and the Service Partner alone shall be responsible for the manner, quality, lawfulness, timeliness, and pricing of any service performed.

The Operator accordingly disclaims, to the fullest extent permitted by law, any responsibility for:

• Workmanship and Performance: any act, omission, default, delay, defect, or negligence committed by any Service Partner in the course of performing services for an end-customer.
• Contractual Obligations: the formation, performance, breach, or termination of any contract entered into between an end-customer and a Service Partner, including pricing, scope, deliverables, and warranties.
• Regulatory Compliance of Service Partners: the holding, currency, or sufficiency of any licence, insurance, certification, or qualification required of a Service Partner under sector-specific legislation.
• Disputes between Customers and Service Partners: the resolution of any complaint, claim, or controversy arising from services contracted directly with a Service Partner, which shall be addressed bilaterally between the parties thereto.

Nothing within the Website, including marketing copy, descriptive narrative, or aspirational language relating to the Company's broader operations, shall be construed as a representation that the Operator itself supplies, performs, or warrants the services delivered by independent Service Partners under the ArborLink Platform.

6. Permitted use and conditions of access

Access to the Website is granted on a non-exclusive, non-transferable, revocable, and strictly personal basis, for purposes consistent with the informational character of the Site. The User undertakes to refrain from any conduct which might compromise the security, integrity, or availability of the Website, and in particular agrees not to:

• Engage in Unauthorised Access: attempt to gain access, by any means, to areas of the Site, server infrastructure, or databases not made publicly available, or otherwise circumvent any technological measure adopted to safeguard the Site.
• Introduce Malicious Code: transmit, upload, or otherwise propagate any virus, worm, trojan, ransomware, logic bomb, or any other code of a destructive, disruptive, or surreptitious character.
• Conduct Automated Harvesting: deploy any robot, spider, scraper, or analogous automated process for the systematic extraction of Content, save where prior written authorisation has been granted by the Operator.
• Misuse Corporate Identifiers: use the Operator's name, trade marks, or domain, or any sign confusingly similar thereto, in a manner liable to mislead third parties as to affiliation, sponsorship, or endorsement.
• Pursue Unlawful Conduct: employ the Website for any purpose contrary to Applicable Law, including, without limitation, conduct that would constitute an offence under the Computer Misuse Act 1990, the Fraud Act 2006, the Communications Act 2003, or any successor legislation.

Breach of the present clause may give rise to civil liability and, where the circumstances so warrant, may be referred to the competent law-enforcement authorities. The Operator reserves the right to suspend or to terminate the User's access without prior notice, in accordance with Section 16 of the present document.

7. Intellectual property rights

All Content displayed on the Website is, and shall remain, the exclusive property of Growwwth Lab Limited or of its respective licensors. Such rights subsist by virtue of, and are protected under, the Copyright, Designs and Patents Act 1988, the Trade Marks Act 1994, the Registered Designs Act 1949, the Patents Act 1977, the common law of passing off, and any further national, regional, or international instruments conferring protection upon intellectual property.

Access to the Site is not, and shall not be construed as, a grant of any licence, transfer, or assignment, whether express or implied, in respect of any Intellectual Property Right, save for the limited and revocable permission to display the Content on a single device for the purpose of consulting it in the ordinary course of browsing. Reproduction, distribution, modification, public display, public performance, republication, downloading (save for transient caching effected automatically by the User's browser), storage, sublicensing, sale, or other commercial exploitation of any Content is strictly forbidden in the absence of prior written authorisation.

8. Copyright policy and notice of infringement procedure

Should any rights-holder consider that material published on the Website infringes a copyright or related right of which such person is the proprietor or licensee, a formal notice of complaint may be addressed to the Operator at the address indicated in Section 3. To enable a prompt and informed assessment, the notice should be substantiated and should include, at a minimum, the following particulars:

• Identification of the Claimant: the full legal name, postal address, telephone number, and electronic mail address of the person submitting the notice, together with details of the capacity in which the complaint is brought.
• Identification of the Protected Work: a sufficiently precise description of the copyrighted work alleged to have been infringed, accompanied, where possible, by evidence of authorship or licence.
• Identification of the Infringing Material: the specific location, by means of the relevant uniform resource locator, of the material on the Website which the claimant asserts to be infringing.
• Statement of Good Faith: a written statement confirming that the complainant holds a good-faith belief that use of the material in the manner complained of has not been authorised by the rights-holder, by its agent, or by law.
• Statement of Accuracy: a declaration that the information furnished within the notice is accurate, and that, under pain of liability, the complainant is the rights-holder or is duly authorised to act on its behalf.
• Signature: a manuscript or electronic signature attesting to the foregoing declarations.

Upon receipt of a notice answering the foregoing criteria, the Operator shall, acting in accordance with the principles articulated in the Electronic Commerce (EC Directive) Regulations 2002 and the case law construing the expression "expeditious" within Regulation 19 thereof, conduct an assessment and shall, where appropriate, remove or disable access to the material complained of. The Operator reserves the right to communicate the substance of any such notice to the party identified as having posted the contested material, save where statutory confidentiality obligations dictate otherwise.

9. Third-party links and external resources

The Website may, from time to time, contain hyperlinks directing the User to external resources operated by third parties. The provision of such links does not signify endorsement, ratification, or assumption of responsibility by the Operator in respect of the content, accuracy, legality, or availability of the linked resources. The Operator exercises no editorial control over the destinations referenced, and the User's reliance upon, or interaction with, any third-party resource is undertaken at the User's sole risk.

Where a third-party resource imposes its own terms of use or privacy notice, the User is advised to consult such documents prior to engaging with the resource concerned. Concerns relating to material accessed through a hyperlink should be addressed to the operator of the destination property rather than to Growwwth Lab Limited.

10. Cookies, analytics, and reference to the Privacy Policy

The Website employs analytics implemented on a cookieless basis. No advertising cookies, marketing tags, or behavioural-targeting technologies are deployed. Server logs record limited technical information, including internet protocol addresses, user-agent strings, and timestamps, for the purposes of operational security and aggregated traffic analysis, in accordance with the conditions described within the Privacy Policy. The provisions of the Privacy and Electronic Communications (EC Directive) Regulations 2003 have been observed; in particular, no information is stored on, or accessed from, the User's terminal equipment except as strictly necessary for the operation of the Website, in reliance upon the exemption set out at Regulation 6(4) thereof. Further detail is set out within the Cookie Policy.

Detailed information concerning the categories of personal data processed, the legal bases relied upon, the retention periods adopted, and the rights conferred upon data subjects by Articles 13 to 22 of the UK General Data Protection Regulation is set out within the Privacy Policy, which forms an integral part of the contractual framework governing access to the Website.

11. Disclaimers concerning accuracy and availability

The Content has been compiled in good faith, drawing upon information believed to be reliable at the moment of publication. The Operator does not, however, guarantee that the Content shall be free from error, omission, or obsolescence, nor that the Website shall be continuously available, uninterrupted, or free from defect. To the maximum extent permitted by Applicable Law, all warranties, conditions, and representations, whether express or implied, statutory or otherwise, including any implied warranty of satisfactory quality, fitness for a particular purpose, or non-infringement, are hereby excluded.

Information published on the Site is presented for general informational purposes only and does not constitute legal, financial, regulatory, taxation, or professional advice of any description. Reliance upon any element of the Content is undertaken at the User's own risk, and the User is encouraged to obtain independent professional advice prior to acting in reliance upon any matter referred to herein.

12. Limitation of liability

To the fullest extent permitted by Applicable Law, the Operator, together with its directors, officers, employees, agents, contractors, and affiliates, shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive loss, nor for any loss of profit, revenue, anticipated savings, business opportunity, goodwill, reputation, data, or contracts, arising out of or in connection with access to or use of the Website, irrespective of whether such liability is asserted in contract, in tort (including negligence), under statute, or upon any other basis.

The aggregate liability of the Operator, in respect of all claims arising from or referable to the Website, shall not exceed the sum of one hundred pounds sterling (£100), being a fair and proportionate figure given the cost-free nature of access and the absence of any commercial relationship arising directly from the Site.

Nothing within the present clause shall operate so as to exclude or limit liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for breach of any term implied by Section 12 of the Sale of Goods Act 1979 or by Sections 9 to 11 of the Consumer Rights Act 2015 to the extent these may apply, or for any other liability which may not lawfully be excluded or restricted under the laws of England and Wales.

13. Indemnity

The User undertakes to indemnify, defend, and hold harmless the Operator, its directors, officers, employees, agents, contractors, and affiliates from and against all claims, demands, proceedings, losses, damages, costs, and expenses (including legal fees calculated on a full indemnity basis) suffered or incurred by reason of, or in connection with, any breach by the User of the present Terms of Use, any unlawful conduct on the part of the User in relation to the Website, or any infringement by the User of the rights of any third party.

14. Force majeure

The Operator shall not be deemed in breach of any obligation arising from the present Terms of Use, nor incur any liability, where performance is prevented, hindered, or delayed by reason of an event beyond its reasonable control. Such events shall include, without limitation, acts of God, fire, flood, earthquake, severe weather, epidemic or pandemic, war, armed conflict, terrorism, civil commotion, governmental act or order, denial-of-service attack, infrastructure outage, telecommunications failure, and the unavailability of essential third-party services.

15. Amendments to the terms

The Operator reserves the right to revise, supplement, or otherwise modify the present Terms of Use at any moment, in order to reflect changes in Applicable Law, regulatory guidance, technological evolution, or commercial circumstance. The revised version shall enter into force upon publication on the Website, save where a different effective date is specified within the document. Material amendments shall, where reasonably practicable, be notified by means of a prominent banner or notice on the Site. Continued use of the Website following such publication shall constitute renewed acceptance of the amended terms.

16. Suspension and termination of access

Access to the Website is granted at the discretion of the Operator. Without prejudice to any other right or remedy, the Operator may suspend, restrict, or terminate the User's access, in whole or in part, where it is reasonably considered that the User has breached the present Terms of Use, where required to do so by Applicable Law, or where the integrity, security, or proper functioning of the Site so demands. Provisions which by their nature are intended to survive termination, including those concerning intellectual property, limitation of liability, indemnity, and governing law, shall continue in full force notwithstanding the cessation of access.

17. Governing law and jurisdiction

The present Terms of Use, together with any non-contractual obligation arising from or in connection with them, shall be governed by, and construed in accordance with, the laws of England and Wales. The parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute or claim, whether contractual or non-contractual, arising out of, or in connection with, the present Terms of Use or their subject matter, save where mandatory consumer-protection legislation confers upon a consumer the right to bring proceedings before the courts of the User's place of habitual residence.

18. Dispute resolution

The Operator is committed to addressing complaints in a constructive manner. Any concern relating to the Website should, in the first instance, be communicated in writing to partners@arborlink.uk, accompanied by a clear description of the matter and of the outcome sought. The Operator shall acknowledge receipt within a reasonable period and shall endeavour to provide a substantive response without undue delay.

Given the absence of any e-commerce functionality on the Website, no statutory obligation to provide an online dispute-resolution link arises under either UK or EU law in respect of the present Site. Should the Operator subsequently introduce online sales to consumers, the availability of any certified Alternative Dispute Resolution body competent under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015 shall be re-verified and disclosed prior to deployment.

19. Miscellaneous provisions

The following ancillary stipulations shall govern the operation of the present instrument:

• Severability: Should any provision be held invalid, unenforceable, or contrary to Applicable Law by any competent authority, such provision shall be deemed severed, and the remainder of the document shall continue in full force and effect.
• Waiver: No failure or delay on the part of the Operator in exercising any right, power, or remedy shall operate as a waiver thereof, nor shall any single or partial exercise preclude any further exercise of the same.
• Entire Agreement: The present Terms of Use, together with the Privacy Policy and any notice expressly incorporated by reference, constitute the entire agreement between the Operator and the User in respect of the Website, superseding any prior understanding, representation, or arrangement, whether oral or written.
• Assignment: The User may not assign, transfer, charge, or otherwise dispose of any rights or obligations arising hereunder without the prior written consent of the Operator. The Operator may freely assign or transfer its rights and obligations in connection with a corporate reorganisation, merger, or transfer of business.
• Third-Party Rights: A person who is not a party to the present Terms of Use shall have no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision hereof, save where expressly indicated otherwise.
• Notices: Any communication required under the present document shall be valid if dispatched by electronic mail to the address indicated in Section 3, or by registered post to the registered office of the Operator.

20. Contact

Questions, requests for clarification, or notifications of any nature concerning the present Terms of Use may be addressed to partners@arborlink.uk, or by post to the registered office indicated below.

Growwwth Lab Limited — registered in England and Wales, company number 11873185. Registered office: 42 Bloom Heights, River Rise Close, London SE8 5FT. ICO registration ZC152000.